Privacy Policy

Who We Are and What This Covers

dovarexion operates from 191 Parramatta Rd, Auburn NSW 2144, Australia. We're bound by the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles.

This policy applies to personal information we collect through our website (dovarexion.com), email communications, course materials, and any other interactions you have with us.

Information We Collect

We gather different types of information depending on how you interact with us. Here's what that looks like in practice:

Information You Provide Directly

• Contact details when you enquire about programs (name, email, phone number)
• Educational background and professional experience during enrollment
• Payment information for course fees (processed through secure third-party providers)
• Learning progress and assignment submissions
• Feedback and communications with our support team

Information We Collect Automatically

When you visit our website, we automatically collect technical data that helps us improve your experience and understand how people use our platform.

How We Use Your Information

We're pretty straightforward about this. Your information helps us deliver quality education and support. Specifically, we use it to:

• Process enrollments and manage your participation in learning programs
• Communicate course updates, schedules, and important information
• Provide personalized learning support and track your progress
• Improve our curriculum based on aggregated learning outcomes
• Send relevant program updates (you can opt out of marketing emails anytime)
• Handle billing, refunds, and financial transactions
• Maintain platform security and prevent fraudulent activity
• Comply with legal obligations under Australian law

Sharing Your Information

We share information only when necessary to provide our services or meet legal requirements. Here's who might receive your data and why:

Service Providers

We work with trusted third parties who help us run our platform. These include:

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for data storage and platform infrastructure
• Analytics platforms to understand website usage patterns
• Customer support tools to manage enquiries efficiently

All service providers are contractually required to protect your information and use it only for specified purposes.

Legal Requirements

We'll disclose information if required by Australian law, court orders, or government authorities. We may also share information to protect our rights, prevent fraud, or ensure student and staff safety.

Business Transfers

If dovarexion merges with or is acquired by another organization, your information would transfer as part of that transaction. You'd be notified beforehand, and the new entity would be bound by this privacy policy.

International Data Transfers

Some of our service providers operate servers outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Verification that recipient countries have adequate privacy protections
• Additional security measures for sensitive information

Most of our core infrastructure remains within Australia, but cloud services may involve data storage in secure facilities in Singapore, the United States, or the European Union.

Your Privacy Rights

Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for reasonable requests.

Correct Inaccurate Information

If your details change or you notice errors, let us know. We'll update your information promptly. You can often make these changes yourself through your student account dashboard.

Request Deletion

You can ask us to delete your personal information, subject to certain limitations. We'll comply unless we're legally required to retain certain records (like financial transactions or academic records for accreditation purposes).

Opt Out of Marketing

Every marketing email includes an unsubscribe link. You can also contact us directly to update your communication preferences. This won't affect essential course-related communications.

Object to Processing

You can object to certain uses of your information, particularly for marketing purposes. We'll honor these requests unless we have compelling legitimate grounds to continue processing.

How We Protect Your Information

Security isn't something we take lightly. We implement multiple layers of protection:

• Encryption of data in transit using industry-standard TLS protocols
• Encrypted storage for sensitive personal and financial information
• Regular security audits and vulnerability assessments
• Access controls limiting who can view personal information
• Staff training on privacy obligations and data handling
• Secure backup systems with encrypted redundancy
• Monitoring systems to detect and respond to security incidents

That said, no system is completely invulnerable. If we experience a data breach that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Data Retention Periods

We don't keep information longer than necessary. Here's our retention approach:

After retention periods expire, we securely delete or anonymize information so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These small files help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly (login authentication, security features)
• Performance cookies: Help us understand which pages are most visited and how users navigate the site
• Functional cookies: Remember your preferences like language settings or course progress
• Analytics cookies: Provide aggregated statistics about website usage patterns

Most browsers let you control cookies through their settings. Blocking certain cookies may affect website functionality, particularly for logged-in features.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically, especially before providing any new personal information.

Making a Complaint

If you believe we've mishandled your personal information, please contact us first. We take complaints seriously and will investigate promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au